Shipping, Returns & Exchange
LOCAL DELIVERY
Production lead time: 1-3 working days.
J&T delivery hours: Monday - Sunday, 9am - 10pm.
No delivery on Public Holidays.
Domestic Standard 1-3 days delivery:
|
Weight |
0-1kg |
1.01-5kg |
5.01-10kg |
|
Charges |
$3.00 |
$3.50 |
$5.00 |
Domestic Expedited delivery (next working day):
Flat fee of $8.
INTERNATIONAL SHIPPING
| Countries | Rates (based on weight) | Duration |
| West Malaysia | From SGD6.20 | 3-6 days |
| East Malaysia | From SGD9 | 3-6 days |
| Hong Kong SAR, Indonesia, Taiwan, Thailand | From SGD13.40 | 3-6 days |
| South Korea, Vietnam | From SGD16 | 3-6 days |
| China, India, Australia, New Zealand | From SGD18.80 | 4-7 days |
| Japan | From SGD23.90 | 3-5 days |
| Cambodia, Myanmar (Burma), Sri Lanka | From SGD36.40 | 4-6 days |
| Canada, Mexico, United States | From SGD37.10 | 5-7 days |
| United Arab Emirates, Turkey | From SGD92.50 | 4-6 days |
| Brazil, Colombia | From SGD113.70 | 5-7 days |
| France, Germany, United Kingdom | From SGD42.90 | 4-6 days |
| Denmark, Ireland, Norway | From SGD70.70 | 4-6 days |
Note: Any taxes or duties incurred at customs will be borne by recipients
STORE PICK-UP
Turnaround time is around 24 hours.
Address: 15 Woodlands Loop, #03-06, Singapore 738322
Opening hours: Monday-Saturday, 8:30am-5pm
Closed on Public Holidays.
Please bring along order confirmation.
RETURNS & EXCHANGE
Return and exchange is case by case basis. We only accept returns and exchange for products which quality is affected within 3 days of purchase. Proof of delivery is required to qualify. Kindly take a photo and email to enquiry@coffeehock.com.sg or submit a form here.